FAQs
SHIPPING
It usually takes 2-3 business days to receive your order.
Your order will be delivered by Deutsche Post (DHL).
Shipping is free for delivery within Germany.
Our express shipping costs €3.99 and offers you the opportunity to receive the goods faster
Please track your order on the DHL tracking page https://www.dhl.de/de/privatkunden/dhl-versandstracking.html
Please make sure you have tracked your order on our tracking page. Or contact us via business.juwelmafia@gmail.com
No, we currently only ship to Germany
ORDERS
If you would like to make any changes to your order, please contact our customer support immediately at business.juwelmafia@gmail.com. Please note that you must provide your name and order number.
If you would like to change the delivery address, please contact our customer service immediately at business.juwelmafia@gmail.com and please provide your name and order number.
RETURNS & REFUNDS
You have the right to return the goods to us within 14 days without giving any reason. Please note that engraved and personalized items cannot be exchanged. It is important that the goods are returned in an unused condition.
Please contact our customer service at business.juwelmafia@gmail.com.
Please note that engraved and personalized items cannot be exchanged. It is important that the goods are returned in an unused condition.
Contact & Questions
You can easily reach us here:
1. By email: business.juwelmafia@gmail.com
2. Via WhatsApp: +49 177 8919337
3. Contact form: Contact
We do our best to respond to emails and inquiries within a few minutes or hours. However, this may vary depending on the type of request and the number of requests we receive. However, we assure you that we will endeavor to process inquiries as quickly as possible and to respond to you within a reasonable time frame. We thank you for your patience and understanding.
As a company, the protection of your personal data is important to us. We are committed to keeping your contact and personal information confidential and only using it in accordance with applicable data protection regulations. We will not share your information with third parties unless required by law or necessary to process your inquiries or orders. You can be assured that we will do everything we can to keep your information safe and secure.