DISCLAIMER AND SAFETY NOTICES

Thank you for choosing our lighters. We take your safety seriously and want to ensure that you have a positive experience when using our products. However, it is important to acknowledge and understand the potential risks when using lighters. Therefore, please read and comply with the following disclaimer carefully as it sets out our limitations of liability and contains important safety guidelines:

Limitation of Liability : By purchasing and using our lighters, you acknowledge that our company, its subsidiaries and employees cannot be held liable for any damages, injuries or losses resulting from the use, misuse or inability to use our products . This applies, among other things, to direct, indirect, incidental or consequential damages arising from the use of our lighters.

Safety Guidelines : Our lighters are intended for adult use only. Please keep them out of the reach of children and store them in a safe place. Additionally, we strongly recommend following the following safety guidelines:

1. Light: Always light the lighter away from your face, clothing or other flammable materials. Never light the lighter with the head down.

2. Flammable Gas: Our lighters contain flammable gas under pressure. To avoid accidents, never expose the lighter to heat exceeding 50 degrees Celsius or 122 degrees Fahrenheit or prolonged sunlight.

3. Piercing and Fire : It is crucial that you never puncture the lighter or expose it to open flame. This may result in the release of the flammable gas and result in injury or property damage.

4. Flame safety : After each use, make sure the flame is completely extinguished. Never leave the lighter burning unattended and do not leave the flame burning for more than 30 seconds.

Assumption of Risk : By using our lighters, you assume all risks and responsibilities associated with their use. This includes any possible injury, damage or loss that may occur.

Please understand that while we strive to provide high quality and reliable products, the safe and responsible use of our lighters is ultimately the responsibility of the user. We strongly recommend that you familiarize yourself with the local laws, regulations and fire guidelines in your area.

By making a purchase from our online store, you confirm that you have read, understood and agree to the terms and conditions set out in this disclaimer. If you do not agree to these terms and conditions, we advise you not to use our lighters.

If you have any questions or concerns about our products or this disclaimer, please do not hesitate to contact our customer support team . Your safety and satisfaction are particularly important to us.

Stay safe and enjoy using our lighters responsibly! Avolights

FAQs

SHIPPING

It usually takes 2-3 business days to receive your order.

Your order will be delivered by Deutsche Post (DHL).

Shipping is free for delivery within Germany.

Our express shipping costs €3.99 and offers you the opportunity to receive the goods faster

Please track your order on the DHL tracking page https://www.dhl.de/de/privatkunden/dhl-versandstracking.html

Please make sure you have tracked your order on our tracking page. Or contact us via business.juwelmafia@gmail.com

No, we currently only ship to Germany

ORDERS

If you would like to make any changes to your order, please contact our customer support immediately at business.juwelmafia@gmail.com. Please note that you must provide your name and order number.

If you would like to change the delivery address, please contact our customer service immediately at business.juwelmafia@gmail.com and please provide your name and order number.

RETURNS & REFUNDS

You have the right to return the goods to us within 14 days without giving any reason. Please note that engraved and personalized items cannot be exchanged. It is important that the goods are returned in an unused condition.

Please contact our customer service at business.juwelmafia@gmail.com.

Please note that engraved and personalized items cannot be exchanged. It is important that the goods are returned in an unused condition.

Contact & Questions

You can easily reach us here:

1. By email: business.juwelmafia@gmail.com

2. Via WhatsApp: +49 177 8919337

3. Contact form: Contact

We do our best to respond to emails and inquiries within a few minutes or hours. However, this may vary depending on the type of request and the number of requests we receive. However, we assure you that we will endeavor to process inquiries as quickly as possible and to respond to you within a reasonable time frame. We thank you for your patience and understanding.

As a company, the protection of your personal data is important to us. We are committed to keeping your contact and personal information confidential and only using it in accordance with applicable data protection regulations. We will not share your information with third parties unless required by law or necessary to process your inquiries or orders. You can be assured that we will do everything we can to keep your information safe and secure.